Careers at Theorem

Job Title:

Customer Success Executive

Type of Employment:

Full Time - hybrid working available (office & remote)

Location:

Tamworth, Staffordshire, UK

The Role

Theorem is looking for an energetic Customer Success Executive who will be a key addition to the existing sales team, responsible for delivering a consistent new business pipeline. The candidate will be eager to learn and understand the customer value of Theorem’s technology and will articulate the benefits prospective contacts and organisations. Training on Theorem’s technology will be provided and you will be joining a highly ambitious and motivated team that want to see you succeed. Theorem is looking for a driven self-starter who is hungry to make new contacts, and advance their own capabilities as a professional sales person. This is a fantastic opportunity to set out on a highly successful career path with a supportive company, and to be part of a talented and energetic team. If you want to work in one of the most exciting new technology fields then we would love to hear from you.

Role Responsibilities

• Client prospecting and booking new business meetings for Theorem Account Managers
• Initiating new business pipeline crucial for business growth
• Log and update activity through CRM system (Hubspot) to support you and the team in tracking and achieving targets
• Utilise social media as a social selling tool and to help you establish your brand within the industry
• Lead nurturing – managing and progressing Marketing Qualified Leads
  Provide regular customer feedback to sales and consultancy teams
• Execution and support for marketing campaigns
• Delivery and execution of a prospecting plan – liaise closely with the Sales Director
• Attend events and exhibitions as necessary to raise company profile
• Provide sales support on marketing campaigns when required including events, offers and incentives
• Build prospect reports and build your own knowledge of your target market
• Establish long-term customer and internal relationships based on trust

Experience and Qualifications (desired, not necessarily required)

• Educated to degree level
• First-rate communication and written English skills – only highly articulate and effective communicators will be successful in this role
• Sales, telesales, or telemarketing experience
• Customer facing experience – able to demonstrate aptitude and suitability in a previous role
• Experience using Hubspot CRM (Customer Relationship Management) system
• Knowledge of: the XR market, engineering design (CAD) and manufacturing processes and associated software
• Experience of using social media for business

The Professional Individual

• Essential to succeed: high energy – intelligence – integrity - passion and enthusiasm – sociable nature – resilience
• High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
• Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
• First rate interpersonal skills and approachable nature
• Excellent command of language both written and verbal
• Strong professional attitude to all aspects of work, both dealing with customers and colleagues
• A clear strength of character – able to remain determined to attain targets under pressure or when handling customer objections
• The determination to succeed and reach goals (set by management and by themselves)
• Strong, driven mentality – a self-starter
• Excellent telephone manner
• Always presents themselves appropriately internally and externally and understands they are synonymous with the company’s brand image
• Contribute to ideas, approaches and insights that enable innovation – willing to share learning
• Has a passion for technology and always aspires to learn more
• Understands how to offer value to a customer
• Willing to learn fast and apply learning to meet organisational outcomes
• Wants to work as part of a team to bring collective success to the business

Benefits:

 A competitive salary for this role will be influenced by qualifications and experience.

About Theorem Solutions:

Working at the heart of advanced engineering for decades supporting world famous brands in the automotive and aerospace sector, Theorem’s latest technology offering – a powerful suite of XR (eXtended Reality) ‘experiences’ - now makes Theorem one of the UK’s most exciting SME companies. Theorem provides UK designed and built software solutions in partnership with global technology leaders such as Microsoft, and the team has ambitious growth plans focused on accelerating the adoption of Virtual, Mixed, and Augmented Reality technology both in the UK and around the world.

Theorem has established a brand synonymous with high quality engineering software and is an industry leader in helping complex engineering supply chains to collaborate when working in different design and visualisation formats. They are passionate about utilising their experience of the traditional design world to help transform technology adoption in the emerging and fast-growing XR market.

Theorem helps customers to unlock the power of their design data by connecting multiple 3D design formats into new and immersive XR technology platforms, such as Virtual and Mixed Reality headsets, which themselves are developed by world leading technology companies. Through Theorem’s XR experiences, humans are able to collaborate and interact with design data in entirely new ways, which means Theorem is now delivering customer benefits which would never previously have been possible.

This is a challenging yet exciting time for the engineering industry as organisations are facing significant global challenges around delivering greener designs that will provide a more sustainable future for us all. Theorem’s mission is to provide the innovative design and collaboration tools needed to empower our customers to meet and exceed their business objectives and to meet the demands of a highly evolving consumer market.

Job Reference Code:

TSL-CSE

To be considered for this role, please submit your CV, including reference contacts, to careers@theorem.com

Type of Employment:

Full Time

Location:

Tamworth, Staffordshire, UK

Job Requirements:

We are seeking a software developer with at least 2 years of experience in Unity 3D, to work in our XR development team. Candidates with Unreal, or other real-time 3D software experience will also be considered. This role is a great opportunity to continue your software development career in a rapidly expanding sector, and work with the newest VR/AR/MR devices to deliver real value to our customers.

The ideal candidate will possess a degree in a Computing, Maths or Engineering related discipline, and have experience developing software using Unity (C#) or Unreal (C++). An understanding of 3D geometry/CAD will also be beneficial.

Essential requirements:

• Degree or equivalent education in a computer gaming technology, computing, maths or engineering related field
• Experience developing and building software, and working as part of a software development team
• Experience with Unity (C#). Familiarity with Unreal (C++) will also be a benefit
• Excellent written and verbal communication skills
• Analytical and process-driven approach to problem solving
• A positive attitude and enthusiasm to work
• Ability to work under own initiative, and to prioritize and manage own workload
• Ability to grasp new information quickly and apply

Nice to have:

• Experience with XR device development (VR/AR/MR)
• Experience with Git Source Control
• Familiarity with concepts of good UI/UX design
• Experience using Jira task management system to manage own work load

Primary Responsibilities:

The key responsibilities for the XR Developer role are:

• Work with other members of the XR development team to deliver software that further improves Theorem’s XR product offering
• Follow requirements defined by our Consultancy and QA teams, to improve our current software by creating and integrating new functionality
• Assist our QA department in finding and resolving problems in our XR software

Other responsibilities include:

• Maintain Jira task tickets by adding comments to allow the XR Development Manager to fully understand the progress of work being undertaken, and any problems that may arise
• Support other members of the XR team with development work, and suggest new approaches and hardware/software that will improve Theorem’s XR offering
• Interface with other teams to help define new tasks and requirements, by using current knowledge of the XR products

Training:

Previous experience is highly desirable, although full on the job training will be provided to ensure that the XR Developer fully understands the Theorem development environment. The company will also provide any additional training felt necessary for the successful candidate to succeed in this role.

Benefits:

The starting salary for this role will be influenced by qualifications and experience. A performance related bonus is also included in the package.

About Theorem Solutions:

Theorem Solutions are the world’s leading independent supplier of ‘CAD to CAD’ and ‘CAD to Visualization’ Product Data Exchange tools. Supplying many of the world’s leading engineering companies. As well as its extensive range of CAD translation tools, Theorem have also developed Extended Reality (XR) technologies to address the needs of collaboration and supplier chain data exchange.

Theorem Solutions are looking for a talented XR Developer with a passion for working with cutting-edge technologies, to assist in developing 3D visualisation and training software.

Job Reference Code:

TSL-XRD

To be considered for this role, please submit your CV, including reference contacts, to careers@theorem.com